Médiateur de l’Autorité des Marchés Financiers (AMF)
Name in English: AMF Ombudsman
Financial institutions covered: investment providers, most investment intermediaries, most securities intermediaries, some pension providers.
Financial products covered: most investments, most securities, some pensions.
Languages in which a complaint can be made: French and English
Contact: Contact the AMF ombudsman
Website: Médiateur de l’Autorité des Marchés Financiers (AMF)
Website in English: AMF Ombudsman
More information: Info sheet
Médiateur de l’Association française des Sociétés Financières (ASF)
Name in English: Mediator of the French Association of Specialised Finance Companies
Financial institutions covered: most credit unions, some banks, some mortgage banks.
Financial products covered: most credit & loans, most mortgages.
Languages in which a complaint can be made: French and English
E-mail: mediateur
asf-france [dot] com (mediateur[at]asf-france[dot]com)
Website: Médiateur de l’Association française des Sociétés Financières (ASF)
More information: Info sheet
Médiateur de l'Assurance
Name in English: Insurance Mediator
Financial institutions covered: insurance companies, some credit unions, some insurance intermediaries, some pension providers.
Financial products covered: life/non-life insurance, most payments, most deposits, most investments, some pensions.
Languages in which a complaint can be made: French and English
E-mail: le [dot] mediateurmediation-assurance [dot] org (le[dot]mediateur[at]mediation-assurance[dot]org)
Website: Médiateur de l'Assurance
More information: Info sheet
Médiation de la consommation du Groupe La Poste et de La Banque Postale
Name in English: Ombudsman for groupe La Poste and La Banque Postale
Financial institutions covered: La Banque Postale and subsidiaries.
Financial products covered: payments, deposits, credits and loans, some investments.
Languages in which a complaint can be made: French
E-mail: mediateur-groupelapostelaposte [dot] fr (mediateur-groupelaposte[at]laposte[dot]fr)
Website: Médiation de la consommation du Groupe La Poste et de La Banque Postale
More information: Info sheet