Médiateur de l’Autorité des Marchés Financiers (AMF)
Name in English: AMF Ombudsman
Financial institutions covered: investment providers, most investment intermediaries, most securities intermediaries, some pension providers.
Financial products covered: most investments, most securities, some pensions.
Languages in which a complaint can be made: French and English
Contact: Contact the AMF ombudsman
Website: Médiateur de l’Autorité des Marchés Financiers (AMF)
Website in English: AMF Ombudsman
More information: Info sheet
Médiateur de l’Association française des Sociétés Financières (ASF)
Name in English: Mediator of the French Association of Specialised Finance Companies
Financial institutions covered: most credit unions, some banks, some mortgage banks.
Financial products covered: most credit & loans, most mortgages.
Languages in which a complaint can be made: French and English
E-mail: mediateur@asf-france.com
Website: Médiateur de l’Association française des Sociétés Financières (ASF)
More information: Info sheet
Médiateur de l'Assurance
Name in English: Insurance Mediator
Financial institutions covered: insurance companies, some credit unions, some insurance intermediaries, some pension providers.
Financial products covered: life/non-life insurance, most payments, most deposits, most investments, some pensions.
Languages in which a complaint can be made: French and English
E-mail: le.mediateur@mediation-assurance.org
Website: Médiateur de l'Assurance
More information: Info sheet
Médiation de la consommation du Groupe La Poste et de La Banque Postale
Name in English: Ombudsman for groupe La Poste and La Banque Postale
Financial institutions covered: La Banque Postale and subsidiaries.
Financial products covered: payments, deposits, credits and loans, some investments.
Languages in which a complaint can be made: French
E-mail: mediateur-groupelaposte@laposte.fr
Website: Médiation de la consommation du Groupe La Poste et de La Banque Postale
More information: Info sheet