CMVM – Comissão do Mercado dos Valores Mobiliários
Name in English: Portuguese Securities Market Commission (CMVM)
Financial institutions covered: banks, credit unions, investment providers, investment intermediaries, securities intermediaries, most insurance companies.
Financial products covered: investments, securities, some life/non-life insurance.
Languages in which a complaint can be made: Portuguese
E-mail: cmvm
cmvm [dot] pt (cmvm[at]cmvm[dot]pt)
Website: CMVM – Comissão do Mercado dos Valores Mobiliários
More information: Info sheet
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Name in English: Lisbon Arbitration Centre for Consumer Conflicts
Financial institutions covered: banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies, insurance intermediaries, some investment providers, some investment intermediaries.
Financial products covered: payments, deposits, credit & loans, mortgages, life/non-life insurance, some investments.
Languages in which a complaint can be made: Portuguese, English, Spanish, French
E-mail: directorcentroarbitragemlisboa [dot] pt (director[at]centroarbitragemlisboa[dot]pt)
Website: Centro de Arbitragem de Conflitos de Consumo de Lisboa
More information: Info sheet
Mediador do Crédito
Name in English: Credit Ombudsman
Financial institutions covered: credit institutions.
Financial products covered: credit.
Languages in which a complaint can be made: Portuguese, English
E-mail: mediador [dot] do [dot] creditobportugal [dot] pt (mediador[dot]do[dot]credito[at]bportugal[dot]pt)
Website: Mediador do Crédito
More information: Info sheet