Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft
Name in English: Conciliation Board of the Austrian Banking Industry
Financial institutions covered: mortgage banks, payment institutions, investment providers, most banks, most credit unions.
Financial products covered: payments, most deposits, most credit & loans, most mortgages, most investments.
Languages in which a complaint can be made: German and English
E-mail: office
bankenschlichtung [dot] at (office[at]bankenschlichtung[dot]at)
Website: Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft
More information: Info sheet
Schlichtung für Verbrauchergeschäfte
Name in English: Arbitration board for consumer businesses
Financial institutions covered: mortgage intermediaries, Insurance companies, insurance intermediaries, investment intermediaries, pension intermediaries, some banks, some mortgage banks, some credit unions, some investment providers, some pension providers.
Financial products covered: life insurance, non-life insurance, some credit and loans, some mortgages, some investments, some pensions, some securities.
Languages in which a complaint can be made: German
E-mail: officeverbraucherschlichtung [dot] at (office[at]verbraucherschlichtung[dot]at)
Website: Schlichtung für Verbrauchergeschäfte
More information: Info sheet