Bankowy Arbitraz Konsumencki (Związek Banków Polskich)
Name in English: Banking Ombudsman (Polish Bank Association)
Financial institutions covered: most banks, most mortgage banks.
Financial products covered: payments, deposits, credit & loans, mortgages, investments, securities.
Languages in which a complaint can be made: Polish, English
E-mail: arbiter
zbp [dot] pl (arbiter[at]zbp[dot]pl)
Website: Bankowy Arbitraz Konsumencki (Związek Banków Polskich)
More information: Info sheet
Rzecznik Finansowy
Name in English: Financial Ombudsman
Financial institutions covered: financial institutions covered: banks, mortgage banks, most mortgage intermediaries, insurance companies, some insurance intermediaries, most investment providers, most investment intermediaries, some pension providers, some pension intermediaries, some securities intermediaries.
Financial products covered: most payments, most deposits, most credit and loans, most mortgages, life/non-life insurance, some investments, some pensions, some securities.
Languages in which a complaint can be made: Polish, English
E-mail: biurorf [dot] gov [dot] pl (biuro[at]rf[dot]gov[dot]pl)
Website: Rzecznik Finansowy
Website in English: Financial Ombudsman
More information: Info sheet
Sąd Polubowny przy Komisji Nadzoru Finansowego
Name in English: Arbitration Court at the Polish Financial Supervision Authority
Financial institutions covered: banks, mortgage banks, mortgage intermediaries, credit unions, insurance companies, insurance intermediaries, investment providers, investment intermediaries, pension providers, pension intermediaries, securities intermediaries.
Financial products covered: payments, deposits, credit & loans, mortgages, life/non-life insurance, investments, pensions, securities.
Languages in which a complaint can be made: Polish
E-mail: sad [dot] polubownyknf [dot] gov [dot] pl (sad[dot]polubowny[at]knf[dot]gov[dot]pl)
Website: Sąd Polubowny przy Komisji Nadzoru Finansowego
More information: Info sheet