Arbitro Bancario Finanziario (ABF)
Name in English: ABF – Banking and Financial Ombudsman
Financial institutions covered: banks, mortgage banks, mortgage intermediaries, credit unions, payment institutions, electronic money institutions, Poste Italiane S.p.A.
Financial products covered: payments, deposits, credit & loans, mortgages.
Languages in which a complaint can be made: Italian, English
E-mail: abf
bancaditalia [dot] it (abf[at]bancaditalia[dot]it), roma [dot] abf [dot] segreteriatecnicabancaditalia [dot] it (roma[dot]abf[dot]segreteriatecnica[at]bancaditalia[dot]it)
Website: Arbitro Bancario Finanziario (ABF)
More information: Info sheet
Istituto per la Vigilanza sulle Assicurazioni (IVASS)
Name in English: IVASS – Insurance Supervisory Authority
Financial institutions covered: insurance companies, insurance intermediaries.
Financial products covered: life/non-life insurance.
Languages in which a complaint can be made: Italian and English
E-mail: scriviivass [dot] it (scrivi[at]ivass[dot]it) / ivasspec [dot] ivass [dot] it (ivass[at]pec[dot]ivass[dot]it)
Website: Istituto per la Vigilanza sulle Assicurazioni (IVASS)
More information: Info sheet
Conciliatore Bancario Finanziario
Name in English: Banking Ombudsman
Financial institutions covered: banks, investment providers, investment intermediaries.
Financial products covered: life/non-life insurance, investments, some deposits.
Languages in which a complaint can be made: Italian, French, English, Spanish
E-mail: segreteriaconciliatorebancario [dot] it (segreteria[at]conciliatorebancario[dot]it)
Website: Conciliatore Bancario Finanziario
More information: Info sheet
Arbitro per le Controversie Finanziarie (ACF)
Name in English: ACF – Securities and Financial Ombudsman
Financial institutions covered: banks, credit unions, some insurance companies, some investment providers, most investment intermediaries, most securities intermediaries, depositaries.
Financial products covered: some life insurance, most investments, most securities.
Languages in which a complaint can be made: Italian, English
E-mail: info [dot] acfconsob [dot] it (info[dot]acf[at]consob[dot]it)
Website: Arbitro per le Controversie Finanziarie (ACF)
More information: Info sheet