Oficina de Atención al Inversor - Dirección de Inversores de la CNMV
Name in English: Investor Assistance Office – Investors Division of the CNMV
Financial institutions covered: banks, investment providers, investment intermediaries, securities intermediaries.
Financial products covered: investments, securities.
Languages in which a complaint can be made: Spanish and English
E-mail: ServiciodereclamacionesCNMV
cnmv [dot] es (ServiciodereclamacionesCNMV[at]cnmv[dot]es)
Website: Oficina de Atención al Inversor - Dirección de Inversores de la CNMV
More information: Info sheet
Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones (DGSFP)
Name in English: Complaints Service of the Directorate-General of Insurance and Pension Funds (DGSFP)
Financial institutions covered: insurance companies, insurance intermediaries, pension providers, pension intermediaries.
Financial products covered: life/non-life insurance, pensions.
Languages in which a complaint can be made: Spanish
E-mail: reclamaciones [dot] segurosmineco [dot] es (reclamaciones[dot]seguros[at]mineco[dot]es)
Website: www.dgsfp.mineco.es/reclamaciones/index.asp
More information: Info sheet
Departamento de Conducta de Entidades (Banco de España)
Name in English: Institutions’ Conduct Department (Banco de España)
Financial institutions covered: banks, savings banks, credit co-operatives, payment institutions and some others.
Financial products covered: payments, deposits, credit & loans, mortgages.
Languages in which a complaint can be made: Spanish and English
E-mail: conducta [dot] entidadesbde [dot] es (conducta[dot]entidades[at]bde[dot]es)
Website: www.bde.es/bde/es/secciones/servicios/Particulares_y_e/Servicio_de_Recl
More information: Info sheet