Skip to main content
Finance

Oficina de Atención al Inversor - Dirección de Inversores de la CNMV

Name in English: Investor Assistance Office – Investors Division of the CNMV

Financial institutions covered: banks, investment providers, investment intermediaries, securities intermediaries.

Financial products covered: investments, securities.

Languages in which a complaint can be made: Spanish and English

E-mail:ServiciodereclamacionesCNMV@cnmv.es

Website:Oficina de Atención al Inversor - Dirección de Inversores de la CNMV

More information:Info sheet

Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones (DGSFP)

Name in English: Complaints Service of the Directorate-General of Insurance and Pension Funds (DGSFP)

Financial institutions covered: insurance companies, insurance intermediaries, pension providers, pension intermediaries.

Financial products covered: life/non-life insurance, pensions.

Languages in which a complaint can be made: Spanish

E-mail:reclamaciones.seguros@mineco.es

Website:www.dgsfp.mineco.es/reclamaciones/index.asp

More information:Info sheet

Departamento de Conducta de Entidades (Banco de España)

Name in English: Institutions’ Conduct Department (Banco de España)

Financial institutions covered: banks, savings banks, credit co-operatives, payment institutions and some others.

Financial products covered: payments, deposits, credit & loans, mortgages.

Languages in which a complaint can be made: Spanish and English

E-mail:conducta.entidades@bde.es

Website:www.bde.es/bde/es/secciones/servicios/Particulares_y_e/Servicio_de_Recl

More information:Info sheet