Ombudsstelle für Sachwerte und Investmentvermögen e.V.
Name in English: Real Asset Investment Arbitration Board
Financial institutions covered: alternative investment fund managers (AIFM), providers of closed-end funds, trust companies, alternative investment funds, closed-end funds.
Financial products covered: alternative investment funds (AIF), closed-end funds.
Languages in which a complaint can be made: German and English
E-mail:info@ombudsstelle.com
Website:Ombudsstelle für Sachwerte und Investmentvermögen e.V.
More information:Info sheet
Deutscher Sparkassen- und Giroverband (DSGV)
Name in English: German Savings Banks Association
Financial institutions covered: only German savings banks.
Financial products covered (offered by the German Savings Banks): payments, deposits, credit & loans, mortgages, investments, pensions, securities.
Languages in which a complaint can be made: German, but if required, also English
E-mail:schlichtung@dsgv.de
Website:Deutscher Sparkassen- und Giroverband (DSGV)
Website in English:German Savings Banks Association
More information:Info sheet
Ombudsmann der deutschen genossenschaftlichen Bankengruppe (BVR)
Name in English: Ombudsman of German Cooperative Banks
Financial institutions covered: most banks, some mortgage banks.
Financial products covered: payments, deposits, credit & loans, mortgages, investments, some securities.
Languages in which a complaint can be made: German, English
E-mail:kundenbeschwerdestelle@bvr.de
Website:Ombudsmann der deutschen genossenschaftlichen Bankengruppe (BVR)
More information:Info sheet
Ombudsmann der öffentlichen Banken Deutschlands (VÖB)
Name in English: Ombudsman of German Public Sector Banks
Financial institutions covered: some banks.
Financial products covered: payments, deposits, credit & loans, mortgages, investments, some securities.
Languages in which a complaint can be made: German, English, French
E-mail:ombudsmann@voeb-kbs.de
Website:Ombudsmann der öffentlichen Banken Deutschlands (VÖB)
More information:Info sheet
Ombudsmann der privaten Banken
Name in English: Ombudsman Scheme of the Private Commercial Banks
Financial institutions covered: most banks, most mortgage banks.
Financial products covered: payments, deposits, credit & loans, investments, pensions, securities.
Languages in which a complaint can be made: German or any other language agreed on by the customer and bank
E-mail:ombudsmann@bdb.de
Website:Ombudsmann der privaten Banken
More information:Info sheet
Ombudsmann Private Kranken- und Pflegeversicherung
Name in English: Ombudsman Private Health and Long-term Care Insurance
Financial institutions covered: some insurance companies.
Financial products covered: private health insurance, private long-term care insurance, some non-life insurance.
Languages in which a complaint can be made: German
E-mail:ombudsmann@pkv-ombudsmann.de
Website:Ombudsmann Private Kranken- und Pflegeversicherung
More information:Info sheet
Ombudsstelle für Investmentfonds
Name in English: Ombudsman Scheme for Investment Funds
Financial institutions covered: some investment providers, some banks and some depositaries.
Financial products covered: some investments, some securities.
Languages in which a complaint can be made: German and English
E-mail:info@ombudsstelle-investmentfonds.de
Website:Ombudsstelle für Investmentfonds
More information:Info sheet
Schlichtungsstelle bei der Deutschen Bundesbank
Name in English: Arbitration Board at the Deutsche Bundesbank
Financial institutions covered: mortgage intermediaries, investment providers, investment intermediaries, securities intermediaries, some banks, some mortgage banks, some credit unions.
Financial products covered: most payments, some deposits, some credit & loans, some mortgages, some investments, some securities.
Languages in which a complaint can be made: German
E-mail:schlichtung@bundesbank.de
Website:Schlichtungsstelle bei der Deutschen Bundesbank
More information:Info sheet
Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Name in English: Arbitration Board at BaFin
Financial institutions covered: all institutions under supervision of BaFin.
Financial products covered: investment products according to the investment act as well as banking operations and financial services under regulation of First Section §1 (1) and §1 (1a) of the Banking Act (Kreditwesengesetz - KWG).
Languages in which a complaint can be made:German
E-mail:schlichtungsstelle@bafin.de
Website:Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
More information:Info sheet
Verband der Privaten Bausparkassen e.V. – Schlichtungsstelle Bausparen
Name in English:Association of Private Bausparkassen – Arbitration Board
Financial institutions covered:Only private Bausparkassen which are members of the Association of Private Bausparkassen. Public Bausparkassen are not affiliated to the scheme.
Financial products covered: All products and services offered by private Bausparkassen.
Languages in which a complaint can be made:German and, if required, also in English
E-mail:info@schlichtungsstelle-bausparen.de
Website:Verband der Privaten Bausparkassen – Schlichtungsstelle Bausparen
More information:Info sheet
Versicherungsombudsmann e.V.
Name in English:Insurance Ombudsman
Financial institutions covered:insurance companies, insurance intermediaries.
Financial products covered:life/non-life insurance.
Languages in which a complaint can be made:German and, if required, also in English and French.
E-mail:beschwerde@versicherungsombudsmann.de
Website:Versicherungsombudsmann e.V.
More information:Info sheet