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Finance

Ombudsstelle für Sachwerte und Investmentvermögen e.V.

Name in English: Real Asset Investment Arbitration Board

Financial institutions covered: alternative investment fund managers (AIFM), providers of closed-end funds, trust companies, alternative investment funds, closed-end funds.

Financial products covered: alternative investment funds (AIF), closed-end funds.

Languages in which a complaint can be made: German and English

E-mail:info@ombudsstelle.com

Website:Ombudsstelle für Sachwerte und Investmentvermögen e.V.

More information:Info sheet

Deutscher Sparkassen- und Giroverband (DSGV)

Name in English: German Savings Banks Association

Financial institutions covered: only German savings banks.

Financial products covered (offered by the German Savings Banks): payments, deposits, credit & loans, mortgages, investments, pensions, securities.

Languages in which a complaint can be made: German, but if required, also English

E-mail:schlichtung@dsgv.de

Website:Deutscher Sparkassen- und Giroverband (DSGV)

Website in English:German Savings Banks Association

More information:Info sheet

Ombudsmann der deutschen genossenschaftlichen Bankengruppe (BVR)

Name in English: Ombudsman of German Cooperative Banks

Financial institutions covered: most banks, some mortgage banks.

Financial products covered: payments, deposits, credit & loans, mortgages, investments, some securities.

Languages in which a complaint can be made: German, English

E-mail:kundenbeschwerdestelle@bvr.de

Website:Ombudsmann der deutschen genossenschaftlichen Bankengruppe (BVR)

More information:Info sheet

Ombudsmann der öffentlichen Banken Deutschlands (VÖB)

Name in English: Ombudsman of German Public Sector Banks

Financial institutions covered: some banks.

Financial products covered: payments, deposits, credit & loans, mortgages, investments, some securities.

Languages in which a complaint can be made: German, English, French

E-mail:ombudsmann@voeb-kbs.de

Website:Ombudsmann der öffentlichen Banken Deutschlands (VÖB)

More information:Info sheet

Ombudsmann der privaten Banken

Name in English: Ombudsman Scheme of the Private Commercial Banks

Financial institutions covered: most banks, most mortgage banks.

Financial products covered: payments, deposits, credit & loans, investments, pensions, securities.

Languages in which a complaint can be made: German or any other language agreed on by the customer and bank

E-mail:ombudsmann@bdb.de

Website:Ombudsmann der privaten Banken

More information:Info sheet

Ombudsmann Private Kranken- und Pflegeversicherung

Name in English: Ombudsman Private Health and Long-term Care Insurance

Financial institutions covered: some insurance companies.

Financial products covered: private health insurance, private long-term care insurance, some non-life insurance.

Languages in which a complaint can be made: German

E-mail:ombudsmann@pkv-ombudsmann.de

Website:Ombudsmann Private Kranken- und Pflegeversicherung

More information:Info sheet

Ombudsstelle für Investmentfonds

Name in English: Ombudsman Scheme for Investment Funds

Financial institutions covered: some investment providers, some banks and some depositaries.

Financial products covered: some investments, some securities.

Languages in which a complaint can be made: German and English

E-mail:info@ombudsstelle-investmentfonds.de

Website:Ombudsstelle für Investmentfonds

More information:Info sheet

Schlichtungsstelle bei der Deutschen Bundesbank

Name in English: Arbitration Board at the Deutsche Bundesbank

Financial institutions covered: mortgage intermediaries, investment providers, investment intermediaries, securities intermediaries, some banks, some mortgage banks, some credit unions.

Financial products covered: most payments, some deposits, some credit & loans, some mortgages, some investments, some securities.

Languages in which a complaint can be made: German

E-mail:schlichtung@bundesbank.de

Website:Schlichtungsstelle bei der Deutschen Bundesbank

More information:Info sheet

Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)

Name in English: Arbitration Board at BaFin

Financial institutions covered: all institutions under supervision of BaFin.

Financial products covered: investment products according to the investment act as well as banking operations and financial services under regulation of First Section §1 (1) and §1 (1a) of the Banking Act (Kreditwesengesetz - KWG).

Languages in which a complaint can be made:German

E-mail:schlichtungsstelle@bafin.de

Website:Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)

More information:Info sheet

Verband der Privaten Bausparkassen e.V. – Schlichtungsstelle Bausparen

Name in English:Association of Private Bausparkassen – Arbitration Board

Financial institutions covered:Only private Bausparkassen which are members of the Association of Private Bausparkassen. Public Bausparkassen are not affiliated to the scheme.

Financial products covered: All products and services offered by private Bausparkassen.

Languages in which a complaint can be made:German and, if required, also in English

E-mail:info@schlichtungsstelle-bausparen.de

Website:Verband der Privaten Bausparkassen – Schlichtungsstelle Bausparen

More information:Info sheet

Versicherungsombudsmann e.V.

Name in English:Insurance Ombudsman

Financial institutions covered:insurance companies, insurance intermediaries.

Financial products covered:life/non-life insurance.

Languages in which a complaint can be made:German and, if required, also in English and French.

E-mail:beschwerde@versicherungsombudsmann.de

Website:Versicherungsombudsmann e.V.

More information:Info sheet