Ombudsstelle für Sachwerte und Investmentvermögen e.V.
Name in English: Real Asset Investment Arbitration Board
Financial institutions covered: alternative investment fund managers (AIFM), providers of closed-end funds, trust companies, alternative investment funds, closed-end funds.
Financial products covered: alternative investment funds (AIF), closed-end funds.
Languages in which a complaint can be made: German and English
E-mail: info@ombudsstelle.com
Website: Ombudsstelle für Sachwerte und Investmentvermögen e.V.
More information: Info sheet
Deutscher Sparkassen- und Giroverband (DSGV)
Name in English: German Savings Banks Association
Financial institutions covered: only German savings banks.
Financial products covered (offered by the German Savings Banks): payments, deposits, credit & loans, mortgages, investments, pensions, securities.
Languages in which a complaint can be made: German, but if required, also English
E-mail: schlichtung@dsgv.de
Website: Deutscher Sparkassen- und Giroverband (DSGV)
Website in English: German Savings Banks Association
More information: Info sheet
Ombudsmann der deutschen genossenschaftlichen Bankengruppe (BVR)
Name in English: Ombudsman of German Cooperative Banks
Financial institutions covered: most banks, some mortgage banks.
Financial products covered: payments, deposits, credit & loans, mortgages, investments, some securities.
Languages in which a complaint can be made: German, English
E-mail: kundenbeschwerdestelle@bvr.de
Website: Ombudsmann der deutschen genossenschaftlichen Bankengruppe (BVR)
More information: Info sheet
Ombudsmann der öffentlichen Banken Deutschlands (VÖB)
Name in English: Ombudsman of German Public Sector Banks
Financial institutions covered: some banks.
Financial products covered: payments, deposits, credit & loans, mortgages, investments, some securities.
Languages in which a complaint can be made: German, English, French
E-mail: ombudsmann@voeb-kbs.de
Website: Ombudsmann der öffentlichen Banken Deutschlands (VÖB)
More information: Info sheet
Ombudsmann der privaten Banken
Name in English: Ombudsman Scheme of the Private Commercial Banks
Financial institutions covered: most banks, most mortgage banks.
Financial products covered: payments, deposits, credit & loans, investments, pensions, securities.
Languages in which a complaint can be made: German or any other language agreed on by the customer and bank
E-mail: schlichtung@bdb.de
Website: Ombudsmann der privaten Banken
More information: Info sheet
Ombudsmann Private Kranken- und Pflegeversicherung
Name in English: Ombudsman Private Health and Long-term Care Insurance
Financial institutions covered: some insurance companies.
Financial products covered: private health insurance, private long-term care insurance, some non-life insurance.
Languages in which a complaint can be made: German
E-mail: ombudsmann@pkv-ombudsmann.de
Website: Ombudsmann Private Kranken- und Pflegeversicherung
More information: Info sheet
Ombudsstelle für Investmentfonds
Name in English: Ombudsman Scheme for Investment Funds
Financial institutions covered: some investment providers, some banks and some depositaries.
Financial products covered: some investments, some securities.
Languages in which a complaint can be made: German and English
E-mail: info@ombudsstelle-investmentfonds.de
Website: Ombudsstelle für Investmentfonds
More information: Info sheet
Schlichtungsstelle bei der Deutschen Bundesbank
Name in English: Arbitration Board at the Deutsche Bundesbank
Financial institutions covered: certain banks, credit card companies, loan brokers, and payment service providers..
Financial products covered: payment services, consumer credit, and loan brokerage.
Languages in which a complaint can be made: German
E-mail: schlichtung@bundesbank.de
Website: Schlichtungsstelle bei der Deutschen Bundesbank
More information: Info sheet
Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Name in English: Arbitration Board at BaFin
Financial institutions covered: all institutions under supervision of BaFin.
Financial products covered: investment products according to the investment act as well as banking operations and financial services under regulation of First Section §1 (1) and §1 (1a) of the Banking Act (Kreditwesengesetz - KWG).
Languages in which a complaint can be made: German
E-mail: schlichtungsstelle@bafin.de
Website: Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
More information: Info sheet
Verband der Privaten Bausparkassen e.V. – Schlichtungsstelle Bausparen
Name in English: Association of Private Bausparkassen – Arbitration Board
Financial institutions covered: Only private Bausparkassen which are members of the Association of Private Bausparkassen. Public Bausparkassen are not affiliated to the scheme.
Financial products covered: All products and services offered by private Bausparkassen.
Languages in which a complaint can be made: German and, if required, also in English
E-mail: info@schlichtungsstelle-bausparen.de
Website: Verband der Privaten Bausparkassen – Schlichtungsstelle Bausparen
More information: Info sheet
Versicherungsombudsmann e.V.
Name in English: Insurance Ombudsman
Financial institutions covered: insurance companies, insurance intermediaries.
Financial products covered: life/non-life insurance.
Languages in which a complaint can be made: German and, if required, also in English and French.
E-mail: beschwerde@versicherungsombudsmann.de
Website: Versicherungsombudsmann e.V.
More information: Info sheet